How do I contact RunFast support?
Updated
Use the contact form at runfast.tech/support/contact, or email hello@runfast.tech. Say what you tried, what happened and what you expected, and attach a screenshot, or the route file that won’t go in. A real person reads every message and replies by email.
The quickest way to a fix
- Open the contact form and choose what it’s about.
- Sum it up in a few words, then give the details: what you tried, what happened and what you expected. Copy in any message word for word.
- Attach what shows the problem: a screenshot, the GPX, TCX or FIT file, or both. Up to 5 files.
- Add the link if it’s about a runner, a run or a club: runfast.tech/f/…, /r/… or /c/….
- Choose Send message. You’ll get a reference number, and a copy by email.
Taking a screenshot
| Device | How |
|---|---|
| iPhone with Face ID | Press the side button and volume up together |
| iPhone with a Home button | Press the side or top button and the Home button together |
| Android | Press the power and volume down buttons together |
| Mac | Cmd+Shift+4 and drag over the area |
| Windows | Windows key+Shift+S and drag over the area |
Prefer email?
Write to hello@runfast.tech and attach your files.
Good to include
- A route that won’t go in: the file itself.
- A forecast that looks wrong: the run’s link, the day and start time, and your pace.
- Live tracking: the runner’s follow link, the race’s name, and roughly when it happened. If you’re the runner, say whether you’re on iPhone or Android.
- Your account: the email address you signed up with. Never send your password.
Other things we can help with
- Getting your club on RunFast: see adding your club, or ask us.
- Deleting your account by email: write from the address on your account. See deleting your account.
- Sponsoring RunFast: see sponsoring RunFast.