Why can’t I go live?
Updated
You can go live only on a race with Live tracking turned on, from the RunFast app on your phone, signed in to your account. If RunFast says live tracking is off, edit the race and turn it on. A casual run can’t go live: edit it and make it a race.
Messages you might see
| Message | What to do |
|---|---|
| “Live tracking is off for this race. Edit the race and turn on Live tracking.” | Turn on Live tracking for the race. See turning on live tracking. |
| “Live tracking is for races. Edit this run and mark it as a race to go live.” | It’s a casual run. Choose Edit, then What is it? → Race, and turn on Live tracking. See casual run or race. |
| “Set your pace first (between 2:30 and 20:00 per km).” | Set Your pace for the race, or a goal time that gives one. |
| “Tap I’m in on the club’s race first.” | It’s a club race. Tap I’m in on the club’s page, then set your live tracking. See club races. |
| “That run was deleted.” | The race isn’t there any more. If it was a club race, ask the club’s managers. |
Check these
- You’re in the RunFast app, on iPhone or Android. runfast.tech can turn live tracking on, but it can’t send your position. See going live.
- You’re signed in with the same account you added the race with.
- Location is allowed:
- iPhone: if RunFast says it needs your location, open Settings → RunFast → Location and choose While Using the App.
- Android: open your phone’s Settings, then Apps, RunFast and Permissions, and allow Location and Notifications.
Live, but nobody can see you?
- Followers opened an old link? If you reset your link, the old one stops working. Send the new one. See your follow link.
- Not on your club race’s live map? Turn on Findable by anyone for the race. See Findable by anyone.
- No signal? Your phone keeps every position and sends them when it’s back.
Still stuck? Contact support with the race’s name and a screenshot of what you see.